Oops! Don’t worry, it happens!
To unlock your account, please try resetting your password. To do this use the "Recover password" button on the app sign-in screen. An email containing instructions telling you how to reset your password will then be sent to you. Open the email, follow the link inside and enter your new password.
That should sort you out! You can now enjoy the awesomeness of onoff App again!
N.B. It’s best to do this entire process on your mobile device. Sometimes symbols/keys on your computer are different to those on your mobile.
If this didn’t work for you, please contact customer support via the “Submit a request” button below.